Privacy Policy

Introduction

Robocat Casino ("we", "us" or "our") is the data controller responsible for processing personal information of users located in Australia. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and your rights in relation to your information. It applies to all interactions with our online casino services.

Information We Collect

Personal Data

  • Name and contact details (email address, date of birth, residential address)
  • Payment information (bank account details, credit/debit card number)

Technical Data

  • IP address and geolocation data
  • Device and browser information
  • Cookies and similar tracking technologies

How We Use Your Information

  • Account Management: To verify your identity, manage your account and deliver customer support.
  • Payments: To process deposits, withdrawals and financial transactions.
  • Legal Compliance: To comply with licensing requirements under Curacao jurisdiction and Australian law.
  • Fraud Prevention: To detect, investigate and prevent unauthorized or illegal activities.
  • Marketing: To send promotional offers and updates. You may opt out at any time by contacting us or clicking the unsubscribe link in our emails.

Legal Basis for Processing

We collect and use your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For residents of the European Economic Area (EEA), we also comply with the General Data Protection Regulation (GDPR).

Data Sharing

We share your information only with third parties when necessary:

  • Payment processors
  • Know-Your-Customer (KYC) and identity verification providers
  • Regulatory and licensing authorities

We do not sell or rent your personal information to any third party for marketing purposes.

Data Retention

Your personal data is stored for as long as required to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Account records and transaction logs are generally retained for a minimum of five years.

Your Rights

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data.
  • Deletion: Request erasure of your personal data where permitted by law.
  • Portability: Receive your data in a commonly used format.
  • Objection: Object to processing based on legitimate interests or direct marketing.

Cookies

We use cookies to enhance site functionality and user experience. For more details, please see our separate Cookie Policy.

Security

We implement industry-standard security measures, including SSL/TLS encryption, secure servers and regular staff training, to protect your personal data against unauthorized access, disclosure or alteration.

Contact & Updates

If you have any privacy-related questions or wish to exercise your rights, please contact us at [email protected]. We may update this Privacy Policy from time to time; any changes will be effective upon posting on our website.